We at Total Security Group, Inc., strive to offer our customers the best security products at the most affordable prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the Total Security Group, Inc., product page. All returns, or exchanges must be approved by Total Security Group before any products are returned. Please note; all special made to order products are not subject to cancellation or return. There is a two-year warranty on these special order, however, there are no returns or exchanges what-so ever. Some product delivery time factors made also be out of our control so we ask for your patience and understanding. We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of such products.
We test all of our products before we ship them and your satisfaction is our number one concern. If you have any questions regarding our products, please contact firstname.lastname@example.org or call (773) 775-7600 before placing an order.
RETURN POLICY: All products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, exchanges will only be accepted for products damaged upon shipment to the customer or if they are defective. All returns must be authorized by Total Security Group before product(s) is returned. IF Total Security Group SENDS OUT A NEW UNIT (PRODUCTS) IN ORDER TO REPLACE A DEFECTIVE OR DAMAGED PRODUCT(S), CUSTOMER AGREES TO SEND BACK THE DEFECTIVE UNIT(S) TO OUR STORE IN THE ORIGINAL BOXED CONDITION. IF THEY FAIL TO DELIVER THE PRODUCT(S) BACK WITHIN 10 BUSINESS DAYS, Total Security Group HAS THE RIGHT TO CHARGE/BILL THEIR CREDIT CARD FOR THE FULL AMOUNT PLUS SHIPPING COSTS. IT IS THE CUSTOMER'S RESPONSIBILITY TO SEND BACK DEFECTIVE PRODUCTS AND SHOW PROOF OF RETURNED PRODUCTS BY RECEIPT IN ORDER TO NOT BE CHARGED.
*Special exceptions may be made on a case by case basis determined by Total Security for wrongful orders and mistakes made by fraudulent matters. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Total Security. Group, Inc.
Any return must be authorized by a representative of Total Security and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Total Security No returns will be authorized after five (5) business days of receipt of product(s) by the customer.
* 30 Day Satisfaction Guarantee
If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards other merchandise within 30 Days of receipt. Due to the nature of the products, there are no refunds. This policy helps us keep prices low and quality high.
Once an order is placed, it is not subject to cancellation. All special TSCM products made to order have a no return policy whatsoever.
Defective items may be exchanged within 30 days of original purchase.
Customer is responsible for shipping charges on exchanged non-defective items.
Exchanged items must be in new condition with all manuals, packaging, and accessories to avoid restocking fees.
No returns will be accepted without a valid Return Authorization Number.
Merchandise will be returned postage due if no RA # is obtained prior to the return.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
WARRANTY: We guarantee all Total Security Group products to be free of defects in workmanship and material for 6 months (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
LEGAL STATUS OF PRODUCTS: It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner.
* Full Warranty Included with All Items
We stand behind every item we sell with a full 6 month parts and labor warranty. Longer warrantees are available on most items for an extra charge.
* Free Lifetime Technical Support
We are always available to help you with questions or details about your system. Customers are provided support contact details with their purchase.
* No Sales Taxes Collected (unless customer is within the Stater of Illinois)
You will NEVER pay sales tax with purchases from us via our direct web site except in the State of Illinois.